We deal with the IT Facility management as per the ITIL framework for IT Infrastructure, helpdesk management, incident Management, service request and problem management, change management.
It enables strategic ITSM work through business integration planning, bench marking, and assessment services based on ISO 20000 and ITIL best practices.
Service transition and its standardisation:
Includes requirement analysis, design, development and implementation of ITIL V3 compliant processes and a tools platform with clear ownership and accountability.
Service assurance and transformation:
Encompasses a process sustenance model and quality assurance framework.
Service management integration:
Establishes a robust service management integrator framework to monitor and track SLA, process and security compliance. It facilitates building and sustaining a robust Enterprise Service Management (ESM) tools platform to support multi-tenancy models.
Customer experience management:
Involves the application of a scientific approach through proven in-house ‘quality of experience’ framework to understand customer expectations and bridge the gap between quality of service and experience