IT Facility management Services

We deal with the IT Facility management as per the ITIL framework for IT Infrastructure, helpdesk management, incident Management, service request and problem management, change management.

Consulting:
It enables strategic ITSM work through business integration planning, bench marking, and assessment services based on ISO 20000 and ITIL best practices.

Service transition and its standardisation:
Includes requirement analysis, design, development and implementation of ITIL V3 compliant processes and a tools platform with clear ownership and accountability.

Service assurance and transformation:
Encompasses a process sustenance model and quality assurance framework.

Service management integration:
Establishes a robust service management integrator framework to monitor and track SLA, process and security compliance. It facilitates building and sustaining a robust Enterprise Service Management (ESM) tools platform to support multi-tenancy models.

Customer experience management:
Involves the application of a scientific approach through proven in-house ‘quality of experience’ framework to understand customer expectations and bridge the gap between quality of service and experience

Please let us know your requirement for customised solutions